Consumer Protection (E-Commerce) Compliance

PoshanMart operates in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

We are committed to transparency, fair trade practices, and protection of consumer rights.

1. Company Information

Business Name: PoshanMart
Website: www.poshanmart.com
Contact Email: info@poshanmart.com

PoshanMart is an online grocery platform offering fresh vegetables, fruits, and daily essentials.

2. Transparent Pricing

• All prices are displayed in Indian Rupees (INR).
• Applicable taxes and delivery charges (if any) are shown at checkout.
• We follow a strict No Hidden Charges policy.

3. Product Information

• We provide accurate descriptions, images, and pricing of products.
• Fresh produce may vary slightly in size, shape, or color due to natural factors.
• Product availability is subject to stock.

4. Grievance Redressal Mechanism

In accordance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, customers may raise concerns or complaints through:

Email: info@poshanmart.com

We aim to acknowledge complaints within 48 hours and resolve them within a reasonable time period.

5. Refund & Return Transparency

• Refund eligibility is clearly outlined in our Refund & Cancellation Policy.
• Refund requests must be made within 2 days (48 hours) of delivery for grocery items.
• Approved refunds are processed through the original payment method.

6. Fair Trade Practices

PoshanMart:

• Does not adopt unfair or deceptive trade practices.
• Does not manipulate product pricing after order confirmation.
• Maintains transparency in order processing and delivery.

7. Consumer Rights

Customers have the right to:

• Access clear product information
• Transparent pricing
• Fair refund policies
• Raise complaints and seek resolution

8. Data Protection

Customer data is handled in accordance with our Privacy Policy and applicable Indian data protection laws.