Shipping & Delivery Policy

At PoshanMart, we are committed to delivering fresh groceries safely and on time. This Shipping & Delivery Policy outlines how we process and deliver your orders.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are usually processed within 24 hours of confirmation.
• Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Timelines

• Estimated delivery time will be displayed at checkout.
• Delivery timelines may vary based on location, product availability, and external factors.
• Fresh grocery items are prioritized for faster delivery to maintain quality.

Please note that delivery timelines are estimates and not guaranteed.

3. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout.
• We maintain transparent pricing with no hidden charges.
• Free shipping offers, if available, will be clearly mentioned on the website.

4. Delivery Areas

Currently, PoshanMart delivers to selected serviceable areas.
If your location is not serviceable, you will be notified during checkout.

We reserve the right to expand or limit delivery areas at our discretion.

5. Failed Deliveries

Delivery may fail due to:

• Incorrect or incomplete address
• Customer unavailable at delivery location
• Incorrect contact details

In such cases:

• Re-delivery may be attempted.
• Additional charges may apply if re-delivery is required.

6. Damaged or Incorrect Items

If you receive:

• A damaged product
• A missing item
• An incorrect item

You must notify us within 2 days (48 hours) of delivery by emailing info@poshanmart.com with your Order ID and supporting images.

Claims made after 2 days may not be accepted.

7. Delay in Delivery

While we strive to deliver on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Transport disruptions
• Government restrictions
• Force majeure events

PoshanMart shall not be liable for delays caused by circumstances beyond our control.

8. Contact Information

For shipping-related queries, please contact:

PoshanMart
Email: shipping@poshanmart.com